Privacy Policy

There are a variety of ways you can use the services provided by us, including being able to communicate with other people. When you share any information with us; for example by downloading an application or activating certain features, we can use this information to provide a better service to our current and future users. This ranges from deciding what languages to make our products and services available in, to more complex things like what functionality people will find most useful.

Your privacy is important to us (Desap System Solutions Ltd) and we want you to understand what information we collect from you, what we do with it and how we protect your information. It also sets out how you can access and update your information, and what choices you have (for example, about when or how we can contact you). This Privacy Policy applies to services offered by Desap System Solutions Ltd and any of its respective group or subsidiary companies, but excludes services that have separate Privacy Policies that do not incorporate and refer to this Privacy Policy. It does not cover the privacy practices of other companies and organisations who advertise our services.

Information we collect

We may collect and process the following information (this list is not exhaustive);

Information we get from your use of our services, such as;

How we use this information

We use the information we collect to provide, maintain, protect and improve our various products and services; to develop new products, services and features; and (unless you choose not to receive this from us) to ensure that you receive relevant, tailored content.

If you contact us, we may keep a record of your communication to help solve any issues you might be facing and as part of our audit process. We may use your contact information to inform you about updates and information in relation to us and our products and services (for example, letting you know about upcoming changes or improvements, or other products you can download). We may also use your contact information to inform you about other companies’ products and services. We may contact you electronically (for example, by SMS or text message, email, or via any Desap System Solutions™ software or applications you have installed) for marketing purposes.

Upon downloading and / or running Desap System Solutions Ltd software you automatically consent to receiving such communications in this manner until such time as you notify us to the contrary and your wish to ‘opt out’ or have us delete your data which is your statutory right. Should this occur there may be a need for you to delete the Desap System Solutions software.

We may also provide a copy of your contact information to Consumer Profile Analysis Ltd who you consent to contacting you electronically (for example, by SMS or text message, email) for marketing purposes and to receiving such communications in this manner until you notify them to the contrary which you can do by emailing info@consumerprofileanalysis.co.uk with the subject ‘opt-out’ and providing your name, address, telephone number and email address. We will ask for your consent before using information for any purposes other than those that are detailed in this Privacy Policy.

We do not otherwise share personal information with external companies, organisations or individuals outside of Desap System Solutions Ltd or any group or subsidiary companies except in the following circumstances:

Your Privacy and Choices

We appreciate that different people have different privacy concerns, so we want to be clear about what information we collect and to allow you to make meaningful choices about how it is used for example;

You have the right to ask us not to use your information to inform you about our products and services and/or other companies’ products and services and you can exercise your right to prevent this at any time by contacting us in writing at the address shown below.

You can also use your phone or tablet’s settings to enable or block various features on our applications, however, it is important to remember that many of our services may not function properly if location services or other features are blocked / disabled.

Our aim is to make it easy for you to decide what you do or don’t want to receive, and our applications are designed to give you the ability to change these settings at the touch of a button without having to leave the application.

Some of our applications and services will allow you to share information with others. These applications will provide you with different options on sharing and removing your content.

Accessing and updating your personal information

We aim to provide you with access to your personal information when you use our services. If any of the information is wrong, our aim is to give you ways to update it easily or delete it – unless we must keep that information for legitimate business or legal purposes. If you want to know exactly what personal information we hold about you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made.

To obtain a copy of the personal information we hold about you please submit a Subject Access Request in writing to our Head Office address. Please note that a small non-refundable fee of £10 will be payable. If you contact us about changing or removing your personal information, we may ask questions to verify your identity before we can process your request. We reserve the right to decline requests if they are unreasonably repetitive, require a disproportionate level of technical effort (for example, developing a new system or fundamentally changing an existing practice), pose a risk to the privacy of others, or would be deemed to be excessive (for instance, requests concerning information residing on backup tapes). We aim to maintain our services in a manner that protects information from accidental or malicious destruction. As a result, when information is removed, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Contacting Us

If you have any comments or questions, please contact Desap System Solutions Ltd by writing to us:

Desap Systems Solutions Ltd 
Imperial Court 
2 Exchange Quay 
Manchester 
M5 3EB

Or by e-mailing: info@desap.co.uk

Review and Enforcement

Our up to date policy can be found on this page. We reserve the right to review our Privacy Policy periodically and before launching new products and services. It may therefore be changed from time to time; however, we will not reduce your rights under this Privacy Policy without your consent. If any significant changes are made, we will provide a notification via the relevant application(s) or other services that you use, or by email notification to you. Previous versions of this policy will be retained in our archive.

We also periodically monitor and review our compliance with our Privacy Policy to ensure we are operating effectively and in accordance with relevant legislation.

If we receive any formal written complaints, we will contact the person who made the complaint to follow it up.
Should you require clarity over this policy or our data security / processes please contact us.

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